At Because You Matter, we want you to be as satisfied as possible with your gifts.
If by chance, your gift box happens to arrive faulty or not as advertised, simply aware us of the issue using the portal below and proceed to send it back to us and we will provide you with a replacement. Unfortunately, if you have changed your mind on the purchase of our products, we are unable to provide a refund except in exceptional circumstances.
A product classifies as faulty if it doesn’t do what it needs to do,has a defect, is unsafe, or isn’t durable. Please note, if a fault is disclosed to you prior to purchase, this returns policy does not apply
Prior to sending us your defective product, please use this form to work a solution around your issue or alternatively, contact us on email@example.com